IvdH
Ivin van den Heever
1 reviews | Active since Apr 2021
11 Oct 2021, 16:53
Makro online shopping late delivery
I have an online order with Makro that was supposed to be delivered in 5 working days, it is now day 6 and still no feedback, I am continuously calling and I am not getting any feedback I am being told my order is packed and ready however they will escalate it as urgent for the past 2 days.
Not satisfied with the level of service I am getting, will I need to cancel.my order and get a refund or will I be receiving my order?
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Replies (1)
Makro's replyOfficial
11 Oct 2021, 16:56Good day Ivin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We should be able to relay urgent delivery update on your online order shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We should be able to relay urgent delivery update on your online order shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Oct 2021, 16:56
Official
Good day Ivin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We should be able to relay urgent delivery update on your online order shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We should be able to relay urgent delivery update on your online order shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team