Makro online shopping jokes

Havent learnt my lesson. Once again placed an online order at Makro. Ordered a coffee maker, some breakfast goods and some olive oil. First off they cancel the coffee maker as it is unavailable. Then some of the breakfast items. Order placed on 13 December and at the moment noone can tell me where the remaining items are. Advised to stay home just in case they do arrive. Order status is "Packed Delivery by Tuesday Dec 17". And by the way, the cancelled items are still available to order on Makro online shopping site. And noone knows how I can get a refund either.