Makro online shopping is the worst

I ordered a product off their website and as per the website I was to get delivery in the 18th of December 2024. Today is the 20th and nothing has come through.

There has been no feedback or update on the website yet on calling their pathetic call centre I was told by 3 different consultants that someone would call me to update me on my order.

Today I called the call centre again and after not receiving any way forward I asked to speak to the manager. I was told he is in a meeting, I then asked to speak to a team leader, I was placed on hold for over 8mins and the consultant said the team leader is busy on another call.

This is utter *******! As someone who has been in a call centre environment for over 3 years it's a tactic to tell customers who are irrate and the team leader does not have the guts to face the angry customer.

If the team leader really was busy then she would have told me he/she would call you later but nothing was mentioned.

This has been an awful experience as a first time makro online shopping customer.

You really need to live up to the big name