BC
Bukhona C
1 reviews | Active since Dec 2019
13 Dec 2019, 10:07
Makro online shopping is pathetic
I'm really disappointed with Makro , I placed an online order on the 28th November and its still on confirmed 11 days later, I have called the call centre several times even requesting that I collect the items myself from the shop or warehouse but was told "nobody knows where the house is" I have sent emails no response , I have no choice but to cancel it as it was supposed to be a Christmas gift for my grandfather and I'm travelling home this weekend. I hope my refund will be processed timeously
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Makro's replyOfficial
15 Dec 2019, 11:43Good day Bukhona,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply15 Dec 2019, 11:43
Official
Good day Bukhona,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management, including our couriers to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 working hours.
Kind Regards,
Makro Hello Peter Team