Makro Online Shopping is Broken!

I just placed an order online with Makro.co.za, everything went flawlessly right up until payment for the order. Once the money was deducted from my account the PayU website returned me to the Makro website, only to find out that I was returned to the beginning of the ordering process - my items were still in my cart, as if the order was never placed to begin with.

Then I tried to call the Makro Call Centre - nothing happens there, the line just dies consistently, no matter which number I tried.

Then I tried to email ********** - and I get an immediate response saying that their mailbox rejected my mail. Tried it twice...same response.

So Makro has taken my money, given me no indication of whether my order was complete, they are not available via telephone or email and there's nothing I can do about it.

Very very frustrating. Depending on how this is handled going forward this may be my very last Makro interaction EVER. Come on guys, this seems to be a very serious issue! Please get back to me about my order! Order #: MAK691858