Makro online shopping is an absolute no go!!

So after purchasing a gift via Makro's online store I've had nothing but poor to shocking service, no reply to the several emails, my phone calls don't get answered and so the fiasco goes on - customer service has clearly left the Makro building a long time ago. I placed and paid for an order on the 27th November with the assurance that the courier would deliver no later than Monday 6th December. Today is the 9th December and despite all my efforts no one can help me unlike all the other online stores that keep you updated and informed with tracking details and the like, I'm still waiting for delivery of my purchase. Makro best you shut your online shop and stop fooling people into believing you know how to manage online purchases and associated logistics. So now I've had to make alternative purchases because Makro missed their deadline. So I'm out of pocket more so than after making the purchase and still with nothing to show for it cause no one from Makro has bothered to reply. Take-a-lot here I come!