Makro Online Shopping is a Disgrace!

Makro Online Shopping is a disgrace! Terrible experience, I order my Companies Groceries and Stationary every month online on Makro, my latest Order was placed on 28 NOVEMBER 2018, Up to Date which is 18 DECEMBER 2018, I still have not received it, you phone into Makro Customer Care they are so useless they cannot help you.

I called in today into Customer Care and asked to be put through to the Complaints department, I get told they do not have a complaints department! Really Makro??!! So now I am trying to sort this order out with this man on the phone, he is so *********** and has NO telephone manner, he does not put me on hold or tell me his going to phone the courier company he just leaves the phone and starts talking to his colleques and eventually after holding for about 20 minutes he still could not give me an answer! tells me that my order has exceeded an amount of Kgs, excuse me?? for stationary and groceries? what if I ordered a Fridge, washing machine and TV? could you then still not deliver even through you offer a service?!! He then tells me it still needs to Be collected from Makro Centurion, then with the next breath tells me the courier company has my order and will be delivering it shortly.

I am beyond astounded at the level of service I have received, it is honestly disgusting!! The Rating says 1 but that is only cause I could not rate a 0, which is what Makro Online Shopping Deserves!!!