Makro online shopping is a disaster

Ordered online last week Friday. Was promised delivery by Monday. Get a message Saturday that my order is out with the courier for delivery. Nothing. No delivery no communication whatsoever. Contact Makro via WhatsApp on Monday but all the operator can do is escalate the problem to a different department. They promise they are following up with the courier. But nothing. Wednesday I get an SMS that the order is out with the courier for delivery again. Then the courier phones to ask my location via pindrop. After I send it he calls me back to say he only delivers within 5km of Makro. He then implies I should come meet him in town. ***? I could just have driven to Makro in the first place. So I tell him no. He then says he'll have to take the delivery back to the store and arrange for another driver to deliver on Thursday. Then nothing happens on Thursday. This morning I check via WhatsApp again and now the order has been cancelled. Again all the operator says he can do is escalate to another department. Well done Makro. This is officially a new low. And I still don't know where my order is.