Makro online shopping horrible service

My name is Sydney Jack, I made an online order with Makro on the 24th of January 2024 order number is MAK ***.I received the order of the 3 bar stools and one was complete and the second one had all the parts but the all the *****s were missing and the 3rd one had no *****s and a part missing. I managed to buy myself the *****s As I was in need of the chairs and I filed an online return for one chair Reference number #***2 as I was instructed by the customer service consultant. What makes so upset is when you call their customer care line they say there is nothing they can do because the online products are from the outside suppliers .They say the suppliers takes long to respond I find that disgusting as I was thinking that I was dealing with a well known and responsible retailer not an unknown mickey mouse who does not even check if the products are complete before delivering them to the customer. Two days ago on the 11 March 2025 the courier vehicle came and fetch the on chair but I do not know for how long they will take to fix this so unfortunate and unprofessional situation, and I WANT MY REFUND AS SOON AS POSSIBLE AND I DO NOT WISH TO HAVE ANY DEALINGS IN THE NEAR FUTURE WITH MAKRO ONLINE SERVICES.