1 reviews | Active since Feb 2020
Makro online shopping frustrating
I ordered an item on 2020/02/06 which stated that I will receive the item within 2 – 5 working days. When I phoned on 2020/02/11 to follow up, the lady on the phone said I will only receive my item on 2020/02/17. I then said that it is not acceptable and that the website stated otherwise. The lady placed me on hold and then Cam back with a delivery date of 2020/02/14 which is still not acceptable as this is an urgent item. I then suggested to send my own courier to pickup but the lady said it is not allowed. I then suggested a credit refund on my account to buy something else, and she said the refund cannot go on as credit on my account and only refunded after 10 working days.
Makro online has so many excuses and no solutions or alternative options for me as a customer and found that I have never ever experienced poor online shopping experiences before until I bought from Makro.
I will definitely not buy anything from Makro again. Very disappointed in the level of service. I even copied and pasted this message and shortened it on the online complaints form and it doesn't allow the form to submit for some reason. That’s ridiculous.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
As per your review we understand that you were yet to receive feedback from our customer service centre regarding delivery. Please note that we are currently liaising with our suppliers and we will revert back with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
As per your review we understand that you were yet to receive feedback from our customer service centre regarding delivery. Please note that we are currently liaising with our suppliers and we will revert back with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
After I complained about the service, things started to happen. Like magic, my parcel was delivered the next day. Hope you have learned from my experience that communication with the customer at all times are very important.
Thanks for sorting it out at least.
After I complained about the service, things started to happen. Like magic, my parcel was delivered the next day. Hope you have learned from my experience that communication with the customer at all times are very important.
Thanks for sorting it out at least.