Makro online shopping false adverti*****t

Good day,

On Monday the 10th of March, I received an order (MAK***) from Makro third party supplier which is totally different from what I have ordered on the Makro online shopping (false adverti*****t). I logged for the return (refund) and selected a date which the courier company should come and collect the returning order but till today, 18th March, there's no communication between the courier company/ Makro and I.

I would really appreciate if Makro could communicate with me regarding this matter and how will we be moving forward regarding my refund.