LS
Lesego S
1 reviews | Active since Dec 2024
13 Dec 2024, 18:15
Makro online shopping experience
My worst nightmare began the day I decided to order from Makro online. I trusted the Makro brand and just ordered without checking the reviews first. BIG MISTAKE. I placed my order on the 4th of December. Order packed on the 5th and assigned to Value Express. Since then, no updates whatsoever from both sides. I have called several times, just escalations and no actual help. Well, clearly your 'escalations' are not working. Each agent I spoke to gave me a different story. I'm actually tired now. I shouldn't be pleading like this for something i paid for.I'm allowing them till Sunday and after that, I'll be requesting for my refund. And judging from other reviews, I'll be fighting for that as well.
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Lesego S's updateReviewer Update
28 Dec 2024, 19:40Makro,
I have been impatiently waiting for my order to be delivered. After multiple calls, emails, WhatsApp and Facebook texts, I still do not have my order. I also put in a request 2 weeks ago for you to cancel my order due to non-delivery but to this day, no one is saying anything about that. I let that go, with the hope that my order will eventually be delivered. It has been 24 days now since I placed an order with you. Next week will be 2025. I can't believe this.
I am tired of hearing the same excuses. Escalation, escalation and more escalations. And still 3 weeks later, I am still missing the rest of my order. I have wasted too much data and airtime trying to communicate with you, begging for what is mine. The Courier company that YOU gave my packages to does not answer our calls. YOU already know this.
I am PLEADING with you. You have reduced your customers to this. PLEASE, deliver the rest of my order or refund me, and we shall go our separate ways. No excuses, no empty promises, just what belongs to me. Yoh guys!!!
I have been impatiently waiting for my order to be delivered. After multiple calls, emails, WhatsApp and Facebook texts, I still do not have my order. I also put in a request 2 weeks ago for you to cancel my order due to non-delivery but to this day, no one is saying anything about that. I let that go, with the hope that my order will eventually be delivered. It has been 24 days now since I placed an order with you. Next week will be 2025. I can't believe this.
I am tired of hearing the same excuses. Escalation, escalation and more escalations. And still 3 weeks later, I am still missing the rest of my order. I have wasted too much data and airtime trying to communicate with you, begging for what is mine. The Courier company that YOU gave my packages to does not answer our calls. YOU already know this.
I am PLEADING with you. You have reduced your customers to this. PLEASE, deliver the rest of my order or refund me, and we shall go our separate ways. No excuses, no empty promises, just what belongs to me. Yoh guys!!!
LS
Lesego S's update28 Dec 2024, 19:40
Reviewer Update
Makro,
I have been impatiently waiting for my order to be delivered. After multiple calls, emails, WhatsApp and Facebook texts, I still do not have my order. I also put in a request 2 weeks ago for you to cancel my order due to non-delivery but to this day, no one is saying anything about that. I let that go, with the hope that my order will eventually be delivered. It has been 24 days now since I placed an order with you. Next week will be 2025. I can't believe this.
I am tired of hearing the same excuses. Escalation, escalation and more escalations. And still 3 weeks later, I am still missing the rest of my order. I have wasted too much data and airtime trying to communicate with you, begging for what is mine. The Courier company that YOU gave my packages to does not answer our calls. YOU already know this.
I am PLEADING with you. You have reduced your customers to this. PLEASE, deliver the rest of my order or refund me, and we shall go our separate ways. No excuses, no empty promises, just what belongs to me. Yoh guys!!!
I have been impatiently waiting for my order to be delivered. After multiple calls, emails, WhatsApp and Facebook texts, I still do not have my order. I also put in a request 2 weeks ago for you to cancel my order due to non-delivery but to this day, no one is saying anything about that. I let that go, with the hope that my order will eventually be delivered. It has been 24 days now since I placed an order with you. Next week will be 2025. I can't believe this.
I am tired of hearing the same excuses. Escalation, escalation and more escalations. And still 3 weeks later, I am still missing the rest of my order. I have wasted too much data and airtime trying to communicate with you, begging for what is mine. The Courier company that YOU gave my packages to does not answer our calls. YOU already know this.
I am PLEADING with you. You have reduced your customers to this. PLEASE, deliver the rest of my order or refund me, and we shall go our separate ways. No excuses, no empty promises, just what belongs to me. Yoh guys!!!