KC
Kevin C
1 reviews | Active since Nov 2017
28 Oct 2020, 16:12
Makro Online Shopping Experience
After my online shopping experience with Makro I am not surprised with their poor rating on HelloPeter.
I will NEVER buy online from them again, they have completely messed up my order and have no escalation process in place to sort out my issue. I am wasting airtime and LOTS of time with them! Do NOT buy online from the Makro store. I would rather pay more and buy from Takealot or any other reputable SA online store.
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Replies (2)
Makro's replyOfficial
28 Oct 2020, 16:33Good day Kevin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply28 Oct 2020, 16:33
Official
Good day Kevin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
KC
Kevin C's updateReviewer Update
02 Nov 2020, 09:55Oh please. I am waiting 10 minutes for you to answer my call because STILL NO ONE IS GETTING BACK TO ME, all you so is send a reply to say wait 24-48 hours. It has been long enough. The service is pathetic. I want my money refunded NOW!!!
KC
Kevin C's update02 Nov 2020, 09:55
Reviewer Update
Oh please. I am waiting 10 minutes for you to answer my call because STILL NO ONE IS GETTING BACK TO ME, all you so is send a reply to say wait 24-48 hours. It has been long enough. The service is pathetic. I want my money refunded NOW!!!