GM
Gareth M
1 reviews | Active since Nov 2013
28 Jan 2020, 10:19
Makro Online Shopping Disgrace
Absolutely disgusting service from Makro online shopping. Ordered an item from them at the beginning of January that showed as being in stock, only to be informed a week later that they cannot get stock and will cancel the order/refund me. This is already unacceptable in my books, however, now I am not able to get the refund from them. I have tried to call and nobody answers or the phone gets put down on a counter. I have lodged a complaint via email, to which I only get an automated response saying the matter is being looked in to. 20 days later with no further correspondence and no refund!
Utterly unacceptable Makro!
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Replies (2)0
Replies (2)
Makro's replyOfficial
31 Jan 2020, 09:50 Good day Gareth
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently addressing the matter with our finance department, we humbly apologize that you have been sent from pillar to post however we assure that this matter will be resolved soonest with that being said we shall relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regardsMakro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently addressing the matter with our finance department, we humbly apologize that you have been sent from pillar to post however we assure that this matter will be resolved soonest with that being said we shall relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regardsMakro Hellopeter Team
Makro's reply31 Jan 2020, 09:50
Official
Good day Gareth
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently addressing the matter with our finance department, we humbly apologize that you have been sent from pillar to post however we assure that this matter will be resolved soonest with that being said we shall relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regardsMakro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently addressing the matter with our finance department, we humbly apologize that you have been sent from pillar to post however we assure that this matter will be resolved soonest with that being said we shall relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regardsMakro Hellopeter Team
GM
Gareth M's updateReviewer Update
17 Feb 2020, 14:22Issue has finally been resolved today, thank you.
GM
Gareth M's update17 Feb 2020, 14:22
Reviewer Update
Issue has finally been resolved today, thank you.