Makro online shopping

Makro has given me the worst online experience. I ordered an item on the 30th of November. A week passed with no updates or status update on the order, I called them I was told a lie that the matter is being escalated. I’ve been told the same thing for a good 3 weeks. It’s the 28th of December now my item is still not delivered and the delivery date has passed. No updates from Makro and their lying team