Makro online shopping collection delays

I placed an order for a samsung top loader on 19 March 2025 on the online store for Makro.

I opted to collect the order myself as my washing machine broke and I urgently needed a replacement.

I phoned on 22 March to follow up if I can collect my order. The call center phoned the Cape Gate store numerous times but couldn't get through so the agent promised to follow up and revert within the hour. This never happened.

On the 25th of March I phoned again to follow up - the agent informed me that my order was processed but that she could not tell me when I could collect - I just had to wait until I receive a notification for collection....and I could wait up to the 5th of April.

None of the email addresses provided on the order confirmation works. You can't phone the store directly to follow up. Pathetic!

If I had known that I would have to WAIT 2 weeks for my order I would have never placed my order with Makro as a start.

I check stock online, the washing machine I wanted was available at the Cape Gate store and I purchased it...contemplating rather cancelling my order and shopping elsewhere

Useless service to say the least!