NG
Natasha G
1 reviews | Active since Jul 2012
26 Feb 2019, 11:03
Makro Online Shopping can not deliver
Ordered a printer online 2 Feb 2019. Got a mail to say your order is on it's way...15 Feb, after several calls the printer was never on it's way as promised. It is 26 Feb, no printer, phoned, was kept on hold for 15 min, got cut off... phoned again...on hold for 15 min... got cut off... holding on again-...
Save yourself the frustration, don't order with them.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
26 Feb 2019, 12:09Good day Natasha
Thank you for writing to us.
I'm sorry that we didn't deliver your order as expected and for the overall service received when calling us.
I am currently looking into this matter for you and will get back to you with feedback.
Kind Regards
Otsiele Boikanyo
Thank you for writing to us.
I'm sorry that we didn't deliver your order as expected and for the overall service received when calling us.
I am currently looking into this matter for you and will get back to you with feedback.
Kind Regards
Otsiele Boikanyo
Makro's reply26 Feb 2019, 12:09
Official
Good day Natasha
Thank you for writing to us.
I'm sorry that we didn't deliver your order as expected and for the overall service received when calling us.
I am currently looking into this matter for you and will get back to you with feedback.
Kind Regards
Otsiele Boikanyo
Thank you for writing to us.
I'm sorry that we didn't deliver your order as expected and for the overall service received when calling us.
I am currently looking into this matter for you and will get back to you with feedback.
Kind Regards
Otsiele Boikanyo
NG
Natasha G's updateReviewer Update
05 Mar 2019, 12:19Hi Otsiele
Thank you for your reply. Well no one has come back to me, we in the meantime asked to cancel this order seeing no one knows where the printer is. Elizabeth (Manager at call centre) told me she will sort this out last week. Still NO REPLY, NO REFUND. I can not express my utter frustration! This is so unprofessional! I can assure you that I will think twice doing online business with Makro. Ridiculous to say the least. Can someone please arrange this refund, otherwise I will be taking this matter further.
Your help in this regard is much appreciated.
Natasha
NG
Natasha G's update05 Mar 2019, 12:19
Reviewer Update
Hi Otsiele
Thank you for your reply. Well no one has come back to me, we in the meantime asked to cancel this order seeing no one knows where the printer is. Elizabeth (Manager at call centre) told me she will sort this out last week. Still NO REPLY, NO REFUND. I can not express my utter frustration! This is so unprofessional! I can assure you that I will think twice doing online business with Makro. Ridiculous to say the least. Can someone please arrange this refund, otherwise I will be taking this matter further.
Your help in this regard is much appreciated.
Natasha