1 reviews | Active since Jul 2023
Makro online shopping and delivery is PATHETIC!!!
Makro online shopping and delivery service is definitely the worst in the entire world! It is unreliable, unpredictable, unorganized to say the least. Money was deducted from my bank account within seconds but oh my... keeping to their end of the bargain took them forever. The promised delivery time within 2 - 5 days is well into 12 days now and I am still waiting. I send numerous emails and always just got an auto-reply, I made numerous international calls and was put on hold every time. Communication via their suggested channels (email and call center) is pathetic. Makro app is also not up to speed or real-time. SOme items shows packed and awaiting a courier to pick up but has been delivered. Other items shows it was picked up by courier 7 days ago but still not delivered. The call center personnel is unable to sort any issues out. Typical window dressing. So first you are on hold for 10 - 15 minutes and then you speak with a person who tells you that the issue will be logged and will be attended to in a minimum of 24 hours. 12 days later, and no response from Makro. Only 5 of a total 77 items were delivered. No communication. The issue is always "escalated" but never gets to a point where it really gets attention.
Background: The orders I placed should have been delivered to a person who then courier it up to Harare on my behalf. I pay 30% of the value of the items. I was just informed by the courier service that another item was delivered on Monday. The app shows it was canceled. And it arrived in Harare this morning. The joke of the year is even better: it was not even the correct items! SO who is going to take care of that extra 30% for transporting items up from Pretoria to Harare and back again to Pretoria? Makro is solidly ***********! And now that I have been talking to others about it, it is confirmed across the board: Makro needs to step it up! I wish I could choose not to give you even 1 star! Because you deserve none!
This morning I got an email that of an R10 908.30 order, I am getting a total refund of R1 170.
And the value of the items I have received is R3103. Where is the difference? Out of frustration, I canceled all outstanding items on Monday. Yet, in dribs and drabs parts of the outstanding orders are miraculously appearing - all of a sudden. The app shows the items were cancelled but oh my... it is appearing from somewhere.
I suggest you head hunt a few employees from Woolies, Takealot, PnP, Checkers and Clicks. and employ them. Your logistics and admin are in a terrible state! You need to fix it.
I am saying again; Makro can be a giant!
Background: The orders I placed should have been delivered to a person who then courier it up to Harare on my behalf. I pay 30% of the value of the items. I was just informed by the courier service that another item was delivered on Monday. The app shows it was canceled. And it arrived in Harare this morning. The joke of the year is even better: it was not even the correct items! SO who is going to take care of that extra 30% for transporting items up from Pretoria to Harare and back again to Pretoria? Makro is solidly ***********! And now that I have been talking to others about it, it is confirmed across the board: Makro needs to step it up! I wish I could choose not to give you even 1 star! Because you deserve none!
This morning I got an email that of an R10 908.30 order, I am getting a total refund of R1 170.
And the value of the items I have received is R3103. Where is the difference? Out of frustration, I canceled all outstanding items on Monday. Yet, in dribs and drabs parts of the outstanding orders are miraculously appearing - all of a sudden. The app shows the items were cancelled but oh my... it is appearing from somewhere.
I suggest you head hunt a few employees from Woolies, Takealot, PnP, Checkers and Clicks. and employ them. Your logistics and admin are in a terrible state! You need to fix it.
I am saying again; Makro can be a giant!