Makro online shopping

I puchased a few items worth over R8000 on Makro Online shopping on the 21st of November. On the site it said that delivery will take place 3 to 5 days from order. The order was then split is 4 different parts becuase it had to be delivered from different places, and 1 particular order should have been delivered from Markerplace - marketplace is a division on Makro which I was not informed about on order, and this take 2 weeks for delivery! I phoned Makro head office and they assured me it will be delivered on the 29th of November, I even received an email saying the package had been dispatched and is on the way. 02 Desember an agent from Makro calls me saying that my order has been cancelled and my refund will take 10 days! After a long conversation with him, he found that there was no stock left and Makro just cancelled my order without my knowledge! I spoke to a string of managers and supervisors and no one called me back with a solution! I have a holiday flat where the couch was supposed to be delivered as we have customers booked from 4 Des to 21 Des, which I will have to cancel because there will be no coach for them to sit on!! I will be losing ALOT of money! Worst part it the refund takes more than 10 days so I dont even have the money to try and make a plan to het a couch in! The stock was confirmed, paid for and dispatched, I waited 9 days for that part, just to find out they PROPABLY sold the couch on black friday so they didnt have to deliver (delivery costs also paid for), just to wait another 10 days for the refund!