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Cathrine M

1 reviews | Active since Nov 2018

21 Dec 2018, 15:24

Makro online shopping a *******

I bought a washing machine online 26 November 2018 and never received it. I kept calling to follow up with no luck. I canceled the order 12 December 2018 and requested a refund I was told the money would reflect in 5 days. I still haven't received my refund and today I am told since the machine is with the couriers therefore I won't get my refund. In other words Makro online shopping is a *******! My R3800 is gone and no washing machine

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Replies (3)
Makro
Makro's reply21 Dec 2018, 16:14
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team to assist.
  
Regards
Makro Team
CM
Cathrine M's update28 Dec 2018, 09:40
Reviewer Update
This issue has not been escalated to the relevant team as you say. I haven't received any forms of communication as to when I will get my refund! I called again today and there is no progress regarding this. Please advise how this will be resolved as I want my refund. I bought the machine 26 November 2018 I canceled it 12 December but the consultants only did the cancelation on the 21 December 2018. I want to know when will I get my refund. Thanks
CM
Cathrine M's update02 Jan 2019, 04:33
Reviewer Update
There is no "team" assigned to escalate the matter. I have been calling and calling with no progress been made. The online order was done by the Woodmead store so why up until has the order not been canceled and have I not received my refund for a washing machine I paid for in November 2018 and never received. No contact has been made with me regarding my R3800. People should never use Makro online shopping service it's a ****.