Makro Online Shopping

I placed an order for essential groceries on 3rd May with Makro online, at the time of placing the order I was told I had to wait 7 to 10 working days for delviery. On 19th May my order was handed over to their courier company, Dawn Wing and from there it seems that my order has disappeared into a black hole. Nobody seems to know where my order is and when I can expect delviery. As this is food stuff I am not sure under what conditions it is being stored. Neither Makro or Dawn Wing call center phones are manned and you easily wait for half an hour wihtout response. Makro has a WhatsApp line that is designed to provide idiotic responses. It seems both companies do not care about customer service but just taking your money and letting it disappear. Consumers beware when you buy online from Makro with Dawn Wing as their courier IT DOESN'T WOR****!!!