Makro online shopping

Makro has the most PATHETIC online shopping service i have EVER encountered!!!! I ordered a fridge on the 6th of December and i STILL have not received it. They tell me that the estimated delivery time is 21 days INCLUDING weekends, i don't understand why it has to take that long in the first place. then every time i call and try to find out why it's taking so long to be processed the tell me they will send me an update via SMS and they do not!!! Next i get an SMS telling me it has been given to the courier company and that i should expect an sms telling me it will be deliver in the next few days. Few days later, i call the courier company and they tell me that THEY HAVE NOT RECEIVED MY ORDER FROM MAKRO!! Apparently makro dumpes the orders on their system before even handing it over to them. Today i check the online status again and well, apparently it have already been delivered???? I wonder who got that lovely Christmas present because it surely wasn't me!!!! If i could give them 0 stars i would. i will NEVER EVER again order something from MAKRO. And if anyone asks me i will tell them not to order from them aswell. Pathetic!