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simone.vdpoel simone.vdpoel
1 reviews | Active since Aug 2016
05 Aug 2022, 10:16
Makro online shopping
Can Makro please deliver my items that I ordered.. I have been waiting since the 1 August for you to contact me as you delivered incorrect items.. the support centre keeps telling me they are waiting for the ottery branch to reply ... well I have paid for the items why do I have to wait for a reply?? U guys suck
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simone.vdpoel simone.vdpoel's updateReviewer Update
08 Aug 2022, 09:43Still no feedback , after your email on Friday , this has caused me an extra expense as i needed these items for Friday 05 August 2022 ,
| Zwelakhe Mnguni (Makro)Aug 5, 2022, 16:05 GMT+2Good day Simone,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Makro Ottery management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order
Warm regards,
Makro Support Team
Zwelakhe Mnguni
Consultant- Makro National Contact Centre.
| Zwelakhe Mnguni (Makro)Aug 5, 2022, 16:05 GMT+2Good day Simone,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Makro Ottery management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order
Warm regards,
Makro Support Team
Zwelakhe Mnguni
Consultant- Makro National Contact Centre.
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simone.vdpoel simone.vdpoel's update08 Aug 2022, 09:43
Reviewer Update
Still no feedback , after your email on Friday , this has caused me an extra expense as i needed these items for Friday 05 August 2022 ,
| Zwelakhe Mnguni (Makro)Aug 5, 2022, 16:05 GMT+2Good day Simone,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Makro Ottery management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order
Warm regards,
Makro Support Team
Zwelakhe Mnguni
Consultant- Makro National Contact Centre.
| Zwelakhe Mnguni (Makro)Aug 5, 2022, 16:05 GMT+2Good day Simone,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Makro Ottery management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order
Warm regards,
Makro Support Team
Zwelakhe Mnguni
Consultant- Makro National Contact Centre.