TM
Tam M
1 reviews | Active since Sept 2010
23 Dec 2019, 08:38
Makro - Online Shopping
I purchased a package online and cancelled it immediately, I have still not received my refund and the call center is not willing to assist me. This service just sucks. I would like my refund to be done to my bank account immediately.
Helpful (0)
Replies (3)0
Replies (3)TM
Tam M's updateReviewer Update
24 Dec 2019, 09:10Still no refund from Makro and nobody has rep**** to me either.
TM
Tam M's update24 Dec 2019, 09:10
Reviewer Update
Still no refund from Makro and nobody has rep**** to me either.
Makro's replyOfficial
24 Dec 2019, 10:22Good day Tam,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Cape Gate branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Cape Gate branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply24 Dec 2019, 10:22
Official
Good day Tam,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Cape Gate branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Cape Gate branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
TM
Tam M's updateReviewer Update
30 Dec 2019, 09:25I am pleased to say Makro gave me my refund on the 24th of December, thank you very much.
TM
Tam M's update30 Dec 2019, 09:25
Reviewer Update
I am pleased to say Makro gave me my refund on the 24th of December, thank you very much.