ZM
Zakithi M
1 reviews | Active since Dec 2019
19 Dec 2019, 11:16
Makro online shopping
Absolutely appalling service with Makro, its 17 days late and I have not received my order which they promised to deliver in 7-10 days. When you try speak to the call center they only tell you what you see online. They further lie and say they'll send your request to the escalations team, but I have still never received a call. I have even tried to call their head office and customer complaints line but on both instances I had the phone dropped in my ear. How does Makro do its business?????
Helpful (0)
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Replies (2)
Makro's replyOfficial
19 Dec 2019, 16:10Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply19 Dec 2019, 16:10
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we assure you that it will be dealt and addressed internally with relevant departmental managers at the store and thereafter feedback will be relayed within the next 24-48hrs.
Once again we do apologize for the inconvenience caused and service received therein.
Hope you find the above in order.
Kind regards,
Hellopeter Team
ZM
Zakithi M's updateReviewer Update
23 Dec 2019, 12:57Thank you Makro for finally responding, I did receive delivery within 24 hours of the complaint that was raised.
ZM
Zakithi M's update23 Dec 2019, 12:57
Reviewer Update
Thank you Makro for finally responding, I did receive delivery within 24 hours of the complaint that was raised.