Makro - online shop/delivery - highly disappointed and beyond angry!

I am so incredibly disappointed in Makro! I bought a cell phone online on the 17th, , 2-7 working days will therefore expire by Thursday - day of lockdown. I doubt whether any deliveries will be possible after this date, but i speak under correction.

I was really concerned as the status of my order has remained unchanged since day 1, it just keeps stating confirmed and i check this daily!. This cell phone was bought for a family member who urgently needs this due to specific medial emergencies and I'm worried she will not get it in time. It's worth mentioning that although my nearest Makro store is less than 3km from my house, i paid the large delivery fee willingly thinking it's the responsible thing to do in light of the President's announcement last week Sunday ito Social Distancing. I am now beginning to wonder if this was the correct move to make? I have sent numerous emails, made calls etc and keep getting promised someone will call me back. Yesterday i spoke to.a lovely lady called Precious who promised to sort this out and revert back...Still nothing! What am i supposed to do? I understand the challenges faced by everbody and short staff etc, but for goodness sake this is a cell phone? How long can it possibly take to pack it and put it on a truck?

I urgently need answers please, would appreciate it if someone can call me urgently and advice. Thanks.