Hellopeter
Share Your Experience
DT
Dhiraj T

1 reviews | Active since Nov 2018

16 Feb 2019, 19:54

Makro online shop - Pathetic & Tiresome

I have been following up for my order for last 1 week but except for one response from ur twitter handle, everybody else keeps mum and now ur twitter handle too! Your customer care emails wont work neither ur call center number! Ridiculous!!! I dont know where is my order and whats happening to the money I paid to you guys! This order has gifts for my family members and now the occasion is already gone! Such an embarassing moment for me! you have literally let me down! Instead of ruining ur customers precious moments why dont you fix ur online shop issues. You guys are big enough to support an overhaul...infact a massive overhaul. Sorry but thatz ur problem. I just want to get away with my this order then never again! You guys are amateur.... Pls pls pls can you look into my order and advise me where u guys think it should be in and what could be done with my order next except ruining it further

0
Replies (3)
Makro
Makro's reply17 Feb 2019, 10:59
Official
Good Day Dhiraj,

I'm sorry that we didn't deliver your order as planned and for the service received.

I can understand your frustrations.This isn't the experience we want you to have when shopping with us at makro online.  

I will Revert back to you as soon as i have feedback.

Kind Regards
Tebogo Koitsioe
DT
Dhiraj T's update19 Feb 2019, 13:31
Reviewer Update
Qinisekile Masuku (Makro) Feb 19, 12:49 EET Good Day Dheeraj Thank you for contacting the Makro National Contact Center, and we apologies about the inconvenience this have caused. I have inquired why the your online order has been delayed, and its due to a discontinued item from your order list. The item that has been discontinued is the 27.5" Raleigh FRS Canyon Mountain Bicycle and attempts to substitute it with another bicycle is not possible because of the price discrepancy. It was suggested a cancellation of the one bicycle, so to honour the online order. Please advise on a way forward so to be able to proceed. Regards Mpho Moruthane ********** This response I have got from your call center after following you up day and night. Why the product was shown on your website, why did I get the confirmation email when the product was not in-stock. Why you kept my money for 20 days for something which wasn't in your stock and which wasn't supposed to be delivered to me. This is a ********** e-commerce activity and I need answers to all that before I take further action on my order.
DT
Dhiraj T's update19 Feb 2019, 13:31
Reviewer Update
Qinisekile Masuku (Makro) Feb 19, 12:49 EET Good Day Dheeraj Thank you for contacting the Makro National Contact Center, and we apologies about the inconvenience this have caused. I have inquired why the your online order has been delayed, and its due to a discontinued item from your order list. The item that has been discontinued is the 27.5" Raleigh FRS Canyon Mountain Bicycle and attempts to substitute it with another bicycle is not possible because of the price discrepancy. It was suggested a cancellation of the one bicycle, so to honour the online order. Please advise on a way forward so to be able to proceed. Regards Mpho Moruthane ********** This response I have got from your call center after following you up day and night. Why the product was shown on your website, why did I get the confirmation email when the product was not in-stock. Why you kept my money for 20 days for something which wasn't in your stock and which wasn't supposed to be delivered to me. This is a ********** e-commerce activity and I need answers to all that before I take further action on my order.