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Carla L
1 reviews | Active since Aug 2018
07 Jun 2019, 18:39
Makro Online Shop BAD SERVICE
I've had the worst experienced with Makro Online orders. I've placed an order online on Thursday 30 May. Immediate response was good as well as informing me that my package was delivered to the courier company on Friday afternoon. One box was delivered on Tuesday 4 June. Immediately after opening my package I realized that the whole order was not packed and sent. I've also ordered Big Jim storage boxes that was quiet big and there was no space for them in the original box. I immediately phoned the Makro online support and reported it. Their response: they will get back to me. Another 2 calls followed on Tuesday - they will escalate my query to someone.
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Makro's replyOfficial
08 Jun 2019, 12:02Good day Carla,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to both the couriers and the store in order for them to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to both the couriers and the store in order for them to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Makro's reply08 Jun 2019, 12:02
Official
Good day Carla,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to both the couriers and the store in order for them to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will escalate your query to both the couriers and the store in order for them to advise on how we can assist you and as soon as feedback is received we will contact you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Makro Hellopeter Team