ZN
Zoe N
1 reviews | Active since Jan 2020
27 Jan 2020, 15:04
Makro Online Shop
I have previously written a complaint about the non-compliance of the Makro online store in fulfilling their delivery promise to me. I had to call and email Makro on numerous occasions about their violation of consumer rights. At no point was progress made and I had to revert to seeking intervention from the Consumer Services and Goods Ombud in order to get the order delivered. It was after this intervention that I got my order after being made to run around and accepting empty promises. It cannot be that consumers have to take the legal route to get their complaints handled. After 12 phone calls & 10 emails, it was sorted after 1 complaint to the ombud.
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Makro's replyOfficial
30 Jan 2020, 15:08Good day Zoe
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic discussion we do apologize for the appalling service you have received from our online platform. We can assure you that this is certainly not the type of service you can expect from any of our Makro shopping platforms.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic discussion we do apologize for the appalling service you have received from our online platform. We can assure you that this is certainly not the type of service you can expect from any of our Makro shopping platforms.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Jan 2020, 15:08
Official
Good day Zoe
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic discussion we do apologize for the appalling service you have received from our online platform. We can assure you that this is certainly not the type of service you can expect from any of our Makro shopping platforms.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and as per our recent telephonic discussion we do apologize for the appalling service you have received from our online platform. We can assure you that this is certainly not the type of service you can expect from any of our Makro shopping platforms.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team