Makro online - shocking service/solution - no resolution and inept helpline

Makro Online service beyond shocking. Cape Town based customer was given a JHB store for picking up goods and other part was delivered to Cape Town on Thurs 31 July 2025 (Order placed online after hours on Wed 30 July, thus quick turnaround on the delivery? When trying to rectify the situation, I made 3 calls as early as 08h00 to the helpdesk followed by emails to Online support and customer support. Online consultants are not adequately trained and more interested in a score - no follow up and no confirmation via sms that follow up will take place. The email support sends an immediate generic response with a reference number and then nothing. Awaiting the cancellation of the order of the goods stuck at Woodmead store and refund. It took my call to the Woodmead store after failed attempts with helpdesk to be told only solution is cancel order. This company is unable to redirect an order for pickup to a Cape Town store or delivery to home. Given this level of failure Makro should reconsider whether they should be in the Online business as.