PK
Patrick K
1 reviews | Active since May 2019
29 Oct 2024, 10:01
Makro online shocking services
In February 2024 we purchased x20 trellis tables from Makro online, we have been trying since then till now end of October 2024 to try and find out where they were delivered to, but to date it has been to no avail. Numerous phone calls, Numerous emails, and everyone promises to get back to you, yet nobody responds, and you can never get hold of the same person. Totally PATHETIC. Last ref number : *** Purchase order number: MAK***. Would I recommend Makro for online. Heck NO...
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
29 Oct 2024, 12:22Good day Patrick,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,
Makro's reply29 Oct 2024, 12:22
Official
Good day Patrick,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,
PK
Patrick K's updateReviewer Update
12 Nov 2024, 10:22To date, still no assistance, this matter is still pending.
Email address Makro care??? What a Joke, Makro doesn't CARE once they have your money.
Pathetic customer service...
Email address Makro care??? What a Joke, Makro doesn't CARE once they have your money.
Pathetic customer service...
PK
Patrick K's update12 Nov 2024, 10:22
Reviewer Update
To date, still no assistance, this matter is still pending.
Email address Makro care??? What a Joke, Makro doesn't CARE once they have your money.
Pathetic customer service...
Email address Makro care??? What a Joke, Makro doesn't CARE once they have your money.
Pathetic customer service...
Makro's replyOfficial
13 Nov 2024, 09:54Hi Patrick, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We requested urgent feedback regarding your enquiry, once we receive feedback we will revert back.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Social Media
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We requested urgent feedback regarding your enquiry, once we receive feedback we will revert back.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Social Media
Best regards,
Makro's reply13 Nov 2024, 09:54
Official
Hi Patrick, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We requested urgent feedback regarding your enquiry, once we receive feedback we will revert back.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Social Media
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We wanted to let you know that we've taken the time to carefully look over your request and understand your situation.
We requested urgent feedback regarding your enquiry, once we receive feedback we will revert back.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Social Media
Best regards,
PK
Patrick K's updateReviewer Update
02 Dec 2024, 09:29One month later, and still no contact made with me regarding this matter, clearly Makros only concern is getting your money, and then wanting absolutely nothing to do/assist the client thereafter.
Absolutely shocking service as a whole from this useless business.
Absolutely shocking service as a whole from this useless business.
PK
Patrick K's update02 Dec 2024, 09:29
Reviewer Update
One month later, and still no contact made with me regarding this matter, clearly Makros only concern is getting your money, and then wanting absolutely nothing to do/assist the client thereafter.
Absolutely shocking service as a whole from this useless business.
Absolutely shocking service as a whole from this useless business.
Makro's replyOfficial
07 Dec 2024, 14:49Hi Patrick,
We do apologize for the late response.
We are actively following up on this matter in regard to your items under reference ***.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We do apologize for the late response.
We are actively following up on this matter in regard to your items under reference ***.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply07 Dec 2024, 14:49
Official
Hi Patrick,
We do apologize for the late response.
We are actively following up on this matter in regard to your items under reference ***.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We do apologize for the late response.
We are actively following up on this matter in regard to your items under reference ***.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,