Makro Online - Shocking Service!!!!!

I ordered and paid for an iPad via Makro Online on 26 November. I have phoned numerous times to follow up and have never really got any answers. The App status has not moved since I paid. The order is still showing as "in progress", not packed yet. The order is supposed to be delivered tomorrow - 17 December!

I have just telephoned the customer services department and they say that they can see the order is being outsourced and she cannot confirm that the order will be delivered tomorrow.

I have waited since the 26 November! Why has no one contacted me - I am shocked by the service received so far, the customer service said that I must check back tomorrow and if I want a refund I can ask for one. This is unacceptable. I have paid thousands to Makro and no one has had the decency to contact me if there is a problem.