Makro Online - Shocking service

I ordered 2 new Fridges from Makro Online on 18 Jan 23 When we opened them and installed them the one fridge was not working. We contacted Makro online and were told they would need to send a technician out to check the fridge. He eventually arrived and said the fridge would need replacing. A few days later the replacement fridge arrived, it too was not working. We were told it would also be replaced. It is now 22 Feb, we still have no replacement, and no feedback from Makro, I send through emails and get an automated response that my emails will be rep**** to within 3 days. On following up directly with the Manufacturer I was told there is no stock and they too would get back to me shortly, that was a week ago. Shocking service and follow up service, and after calling today I was told even if they agree to take the fridges back I would need to wait 15+ days for a refund! Will never purchase an appliance from Makro again.