MAKRO Online - Shocking service

<p>I ordered a Fitbit Alta fitness tracking device for my wife's birthday on the 11th of November 2016. When my order was delivered on the 22nd of November I found that they sent me the wrong product, it was an inflatable swimming pool (something found in a totally different department). I phoned Makro online and was advised to return the incorrect product and they will then send me the correct product within a couple of days. However this never happened as I still haven't had any feedback from them, even though I phone them everyday on 0860-600-999 and e-mailing them at ********** they just never get back to me. </p> <p> </p> <p>I've had to buy a fitbit from another company as I would have missed my wife's birthday, which was on the 30th of November, so I've decided to cancel my order at Makro and ask for a refund, but still no joy. I was told by a consultant last week that my item was sent to another customer and that my funds will only be refunded once this customer has returned the stock to them, which obviously hasn't happened yet.</p> <p> </p> <p>I don't see why this is my problem as I placed an order and paid for it, then I received the wrong item and returned it and asked for a refund, surely I should be refunded without having to wait for Makro to sort their internal problems out?</p>