DO
Danielle O
1 reviews | Active since Nov 2016
27 Jun 2024, 17:47
Makro Online shocking service
I ordered something very very small, a mini USB SD card reader from Makro Online on 17 June. It is now 28 June.
My gripe is according to their courier, The Courier Guy, I have received my parcel. I HAVE NOT RECEIVED MY PARCEL THAT I PAID FOR!!! I would like to know if it was in fact delivered, who signed for it, as it was NOT I.
To this day nobody from Makro has an answer for me, all they say is there is a note on their system and they will be in touch. Thank God I haven't ordered something major/expensive from Makro Online as Lord knows what would happened to it.
Please can someone from Makro/Massmart provide feedback or at the very least refund me my monies paid which include I believe a delivery fee!!!
It's no longer about the money, however small, it's about principal and customer service.
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Replies (4)0
Replies (4)DO
Danielle O's updateReviewer Update
03 Jul 2024, 05:18It is now the 3rd of July, and still I have not received my item or the very least a refund.
DO
Danielle O's update03 Jul 2024, 05:18
Reviewer Update
It is now the 3rd of July, and still I have not received my item or the very least a refund.
DO
Danielle O's updateReviewer Update
05 Jul 2024, 06:49Update...
The Courier Guy shows up at my door with a printed waybil asking me if I know anything about this parcel. I said to the delivery guy it is my parcel I ordered from Makro but I had not yet received it and so he left, I didn't sign anything as I still do not have my parcel (not sure if that is what they sent this gentleman to obtain, my signature).
Still no answer, still no refund. If I could just get a refund from Makro for monies paid, that would be preferred as I'm tired of the runaround.
The Courier Guy shows up at my door with a printed waybil asking me if I know anything about this parcel. I said to the delivery guy it is my parcel I ordered from Makro but I had not yet received it and so he left, I didn't sign anything as I still do not have my parcel (not sure if that is what they sent this gentleman to obtain, my signature).
Still no answer, still no refund. If I could just get a refund from Makro for monies paid, that would be preferred as I'm tired of the runaround.
DO
Danielle O's update05 Jul 2024, 06:49
Reviewer Update
Update...
The Courier Guy shows up at my door with a printed waybil asking me if I know anything about this parcel. I said to the delivery guy it is my parcel I ordered from Makro but I had not yet received it and so he left, I didn't sign anything as I still do not have my parcel (not sure if that is what they sent this gentleman to obtain, my signature).
Still no answer, still no refund. If I could just get a refund from Makro for monies paid, that would be preferred as I'm tired of the runaround.
The Courier Guy shows up at my door with a printed waybil asking me if I know anything about this parcel. I said to the delivery guy it is my parcel I ordered from Makro but I had not yet received it and so he left, I didn't sign anything as I still do not have my parcel (not sure if that is what they sent this gentleman to obtain, my signature).
Still no answer, still no refund. If I could just get a refund from Makro for monies paid, that would be preferred as I'm tired of the runaround.
DO
Danielle O's updateReviewer Update
12 Jul 2024, 13:00So I got a notification via email. It seems someone from Makro Online has logged a parcel return and collection. I am not sure how I can return something I haven't received in the first place.
OCS is a Makro Online supplier, has Makro asked their supplier "Where is our customers' item she purchased?" ???
I will be sure to post if I eventually I receive either my item purchased or a refund, but for now the saga continues.....
OCS is a Makro Online supplier, has Makro asked their supplier "Where is our customers' item she purchased?" ???
I will be sure to post if I eventually I receive either my item purchased or a refund, but for now the saga continues.....
DO
Danielle O's update12 Jul 2024, 13:00
Reviewer Update
So I got a notification via email. It seems someone from Makro Online has logged a parcel return and collection. I am not sure how I can return something I haven't received in the first place.
OCS is a Makro Online supplier, has Makro asked their supplier "Where is our customers' item she purchased?" ???
I will be sure to post if I eventually I receive either my item purchased or a refund, but for now the saga continues.....
OCS is a Makro Online supplier, has Makro asked their supplier "Where is our customers' item she purchased?" ???
I will be sure to post if I eventually I receive either my item purchased or a refund, but for now the saga continues.....
DO
Danielle O's updateReviewer Update
18 Jul 2024, 10:48My final post on this matter.
What else can I say but thank you. I'm at a loss for words...
What else can I say but thank you. I'm at a loss for words...
I have not received the full refund as they have charged me for what I think is courier fees.
Why should I pay for courier fees for a product I never ever received/it was never delivered to me. That is Makro, your supplier or your service provider's inability to forfil their mandate.
But you know what, keep the minuscule courier fee charged, as it stands as a warning to me that I must NEVER EVER EVER purchase anything from Makro Online ever again.
Thank you. I hope others have a more pleasant experience with Makro Online.
D.
DO
Danielle O's update18 Jul 2024, 10:48
Reviewer Update
My final post on this matter.
What else can I say but thank you. I'm at a loss for words...
What else can I say but thank you. I'm at a loss for words...
I have not received the full refund as they have charged me for what I think is courier fees.
Why should I pay for courier fees for a product I never ever received/it was never delivered to me. That is Makro, your supplier or your service provider's inability to forfil their mandate.
But you know what, keep the minuscule courier fee charged, as it stands as a warning to me that I must NEVER EVER EVER purchase anything from Makro Online ever again.
Thank you. I hope others have a more pleasant experience with Makro Online.
D.