MAKRO Online Shenanigans

Order Nr. OD*** Date Placed: January 2026 Do not order any products form Makro Online, for products supp**** by a reseller, you will have a high % chance of receiving the wrong product. This happened to me before, ordering from Makro Online. I ordered a generator and 4 dustbins for our Complex, from Makro Online While placing my order, their system stated that they had stock of the specific products I want. My order was for +- R3500.00, so me delivery was free. When I received the generator, it was not what I ordered, it was half the specifications of the one I ordered. I contacted Makro Online, and they just stated that they will send a courier to pick up the generator, I stated I do not just want a return, I want the generator I ordered or an equivalent. A couple of days later, I received the 4 bins with only 3 lids, I again contact them and they send a courier to pick up the bin, I again stated I want it replaced with one with a lid or just send the lid. Makro Online did not listen to anything I asked and simply refuse to exchange and send me the correct products ordered. I still need another bin and if I now order the outstanding bin, I will have to pay quite a few Rand courier fees.

I was in discussion with them on X and through customer care, and they do not care about your problems. This was the last message I received from them on X: Your returns are in progress. & once an item is returned , you are refunded you are not able to do an exchange.

Our money will be in their account for about 14 days before they refund it, so for that period they draw interest on money that it not theirs. Is this how they make money?