SN
Sphiwe N
1 reviews | Active since Sept 2023
01 Jan 2025, 20:15
Makro Online Shenanigans
I ordered a three piece travel suit case set at Makro online in late November, firstly the order was delivered on the 17th of December(2 to 3 week after the order was placed), after opening the package, the colour was not the one advertised and it was damaged, I logged a return request the very same day, website promised collection arrangements within 4 days, that hasn't happened till today (1/1/25), I even went with the goods to Makro Woodmead online department, I was told I have to call Makro online, phone went unanswered for close to 15 minutes before hanging up after airtime ran out, this is so unprofessional and uncaring.
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Makro's replyOfficial
08 Jan 2025, 10:53Good day Sphiwe Moses Ndlovu,
We regret to learn of the dissatisfaction you have expressed on our Hellopeter platform. Be assured that we take your feedback with the utmost seriousness, and we apologize for any inconvenience this situation has caused.
Please be informed that we have already scheduled the collection process; however, we are currently awaiting confirmation on the specific timing. Rest assured, you will be promptly updated as soon as we receive further details.
Our aim is to provide exceptional service, and it is disappointing when we do not meet this standard. Your concerns are being addressed with the highest level of attention.
We appreciate your communication on this matter and extend our sincere apologies for any frustration caused.
We are committed to rectifying this issue and are hopeful that we will be able to regain your confidence in our services.
Sincerely,
The Makro National Contact Centre Team
Makro SA
A Division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
We regret to learn of the dissatisfaction you have expressed on our Hellopeter platform. Be assured that we take your feedback with the utmost seriousness, and we apologize for any inconvenience this situation has caused.
Please be informed that we have already scheduled the collection process; however, we are currently awaiting confirmation on the specific timing. Rest assured, you will be promptly updated as soon as we receive further details.
Our aim is to provide exceptional service, and it is disappointing when we do not meet this standard. Your concerns are being addressed with the highest level of attention.
We appreciate your communication on this matter and extend our sincere apologies for any frustration caused.
We are committed to rectifying this issue and are hopeful that we will be able to regain your confidence in our services.
Sincerely,
The Makro National Contact Centre Team
Makro SA
A Division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Makro's reply08 Jan 2025, 10:53
Official
Good day Sphiwe Moses Ndlovu,
We regret to learn of the dissatisfaction you have expressed on our Hellopeter platform. Be assured that we take your feedback with the utmost seriousness, and we apologize for any inconvenience this situation has caused.
Please be informed that we have already scheduled the collection process; however, we are currently awaiting confirmation on the specific timing. Rest assured, you will be promptly updated as soon as we receive further details.
Our aim is to provide exceptional service, and it is disappointing when we do not meet this standard. Your concerns are being addressed with the highest level of attention.
We appreciate your communication on this matter and extend our sincere apologies for any frustration caused.
We are committed to rectifying this issue and are hopeful that we will be able to regain your confidence in our services.
Sincerely,
The Makro National Contact Centre Team
Makro SA
A Division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
We regret to learn of the dissatisfaction you have expressed on our Hellopeter platform. Be assured that we take your feedback with the utmost seriousness, and we apologize for any inconvenience this situation has caused.
Please be informed that we have already scheduled the collection process; however, we are currently awaiting confirmation on the specific timing. Rest assured, you will be promptly updated as soon as we receive further details.
Our aim is to provide exceptional service, and it is disappointing when we do not meet this standard. Your concerns are being addressed with the highest level of attention.
We appreciate your communication on this matter and extend our sincere apologies for any frustration caused.
We are committed to rectifying this issue and are hopeful that we will be able to regain your confidence in our services.
Sincerely,
The Makro National Contact Centre Team
Makro SA
A Division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***