Makro online services terrible

Purchased an air fryer only and it now faulty, spoke to the and was told can only do the warranty online, which it does not allow. Contact the online customer services twice and was told the relevant person will call, it will be a week and no one called. Now we are sitting with a problem. Don't support online store again rather go in store and purchase so you don't have unnecessary problems and run around. To date still now calls from MAKRO