MAKRO ONLINE SERVICES SUCK

Bought 4 x celings fans online. Exactly the same product, got an electrician to install them over the weekend. Where after we realised 1 of the 4 is not working like it should. Monday phone Makro, no one came back to me, Wednesday phone Makro again, what is disappointment. Today phone them again, just for them to tell me I should remove the fan (on my cost) put it in its original packaging and then send them photos so that they can come and collect the item. So then hopefully I get a replacement but wait for it Ms du Plessis you will have to get the again the electrician out and put in the new fan and hope this time it works. How is that fair to the consumer. After reading all the other Makro online complaints I would say Makro have a serious customer issues with this department. Never again with such bad service will I think to order online with Makro again. Worst service ever