CS
Chantel S
1 reviews | Active since Oct 2019
08 Oct 2019, 09:14
MAKRO ONLINE SERVICES PATHETIC
We are a catering company and placed an order with Makro online on the 30th of September. 2-5 days delivery was given.
I phoned during the week and the online service confirmed that my delivery will take place on Saturday the 5th of October. I advised them of the urgency as we have a function that we needed the beverages for.
I have spent more than 2 hours holding with no response given for my order. It is absolutely pathetic service, I will never make use of the Makro online service ever in my life again.
DO NOT MAKE USE OFF MAKRO ONLINE SERVICES, EXTREMELY POOR SERVICE
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Makro's replyOfficial
08 Oct 2019, 13:15Good day Chantel,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply08 Oct 2019, 13:15
Official
Good day Chantel,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team