Makro online services is NON-EXISTING.

Item: Makro
Rating: 1
Author: Nandi N

Makro should be ashamed of their online services. I ordered a dishwasher on the 26th of May 2020. i payed immediately with additional delivery cost. The package was delivered to their in-house courier services on the 4th of June. The online tracker shows the order status of completed and delivered is ticked off.

I’ve spoken to multiple customer care individual, who can unfortunately never give me any information. The matter has been escalated 3 times. It’s now been 25 days with NO feedback.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 15:25

Good day Nandi,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 15:25

Official