NM
Nompumelelo M

1 reviews | Active since Mar 2020

05 Dec 2025, 15:37

Makro Online Services is a total ****, don't do it .

I am very disappointed with my recent online order, unfortunately I'm still waiting on that delivery and called the call centre a numerous time still my matter has not been resolved. I have called the Germiston Branch and waited half an hour to speak to the online department and only for them not to pick up, also tried the manager Patric and he's direct line is not going through. I have given my Oder details to Zama and Lungile from the call centre but still no solution. I very disappointed in Makro as a whole, they don' t even bother to update their customers .

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Replies (1)
NM
Nompumelelo M's update08 Dec 2025, 15:44
Reviewer Update
I'm really frustrated with how this matter has been handled, the store will send the courier Back because they can't locate my purchase and how is that possible. I have been calling several times, Khanyisa mentioned they have a lot of similar cases like mine. The manager of the shop will pick the call and drop before you can greet. I'm convinced those people don't know what they are doing.

Till to date I have not received my order. I'll advise everyone not to use Makro online Services, the delivery process is a nightmare.