JK
Joanita K
1 reviews | Active since May 2019
29 May 2019, 12:56
Makro online services gives no service at all and no customer care.
Makro No Service. No feedback response on queries. Parcel ordered online 9th of May 2019. Estimated delivery time was 20th. Did not come. I lodged query to here where it is the 21st with still no answer at all where this package is. Makro online is pathetic and ***********. Will never recommend anyone to purchase anything online ever. My package is gone. I am not getting supervisors details to talk to higher up makro management. I don't know how to get my money back on this order. Makro is pathetic.
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Makro's replyOfficial
29 May 2019, 14:35Good day Joanita,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply29 May 2019, 14:35
Official
Good day Joanita,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our suppliers.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team