Makro Online services abuse their customers. They resell the online purhased stock to walk-in customers thus selling the same item twice and then keep the online customers, that paid a premium to have the order delivered, in the dark..

I made an online purchase in terms of home office furniture on 30 APRIL. Makro Strubensvalley showed they have stock. Delivery leatime was quoted as 5-7 days. L4 lockdown allowed such deliveries effective 1 May 2020. After 7 days no responsee. I then contacted the online support desk. They contacted Strubensvalley and then told me the branch will get back to me regarding my online order. They are still waiting conformation as to when online deliveries will be allowed. I found the response odd. The next day I went back into online shopping and checked for the item I ordered. They now showed out of stock at Strubensvalley (some other branches still had stock) however promotion was extended and delivery lead times now qouted as 14 to 21 days. Clearly Makro Strubensvalley did not reserve the stock bought by the online customers and sold it to walk-in customers and keep the online customers in the dark. Stay away from Makro online shopping. There are many other online shops that deliver within 2 to 3 days of the order.