mR
mashudu R
1 reviews | Active since May 2014
21 Oct 2019, 13:20
Makro online services
I have bought the smart watch online from Makro on Tuesday last week and it was delivered on Thursday same week. When I opened the package, I found out that the device was faulty, not turning on. I logged on the call on their website same day and they didn't respond. I then called them on Friday and the promised to come back to me as matter of urgent. Until today I'm still seating with the faulty device.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
21 Oct 2019, 16:32 Good day Mashudu,
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply21 Oct 2019, 16:32
Official
Good day Mashudu,
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Best regards,
mR
mashudu R's updateReviewer Update
24 Oct 2019, 04:47Can you believe it? I'm still waiting for Makro to collect their faulty watch even today. I have done everything I could to expidate the process but it never work with Makro on-line service.
mR
mashudu R's update24 Oct 2019, 04:47
Reviewer Update
Can you believe it? I'm still waiting for Makro to collect their faulty watch even today. I have done everything I could to expidate the process but it never work with Makro on-line service.
Makro's replyOfficial
24 Oct 2019, 08:40Good day Mashudu,
Please be advised that we are working on it.
Apologies for the delay.
Kind Regards,
Makro Hellopeter Team
Please be advised that we are working on it.
Apologies for the delay.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply24 Oct 2019, 08:40
Official
Good day Mashudu,
Please be advised that we are working on it.
Apologies for the delay.
Kind Regards,
Makro Hellopeter Team
Please be advised that we are working on it.
Apologies for the delay.
Kind Regards,
Makro Hellopeter Team
Best regards,
mR
mashudu R's updateReviewer Update
29 Oct 2019, 12:31Still today I have not received my watch, and I'm not receiving any communication from Makro. from the 12 October,
mR
mashudu R's update29 Oct 2019, 12:31
Reviewer Update
Still today I have not received my watch, and I'm not receiving any communication from Makro. from the 12 October,