Makro Online Service=NO Service

I placed a order with makro online on the 4th of October. After payment a ended up cancelling the order. So after struggling to get through and emails not being rep**** to i had to deal with a rude person, eventually on the 8th the item was collected now for the past almost 3 weeks I've been struggling to get my refund. I have phoned 4 times today with no answer. And when i send emails nobody is replying with regards to my refund of R370. The online service of makro is seriously disappointing, unhelpful and means nothing.