RB
Rocca B
1 reviews | Active since May 2020
15 May 2020, 10:53
MAKRO ONLINE SERVICE VERY USELESS
It's so annoying what Makro do, once they have your money they nolonger care. I made an order on the 30th of April and its a pick up order, since then i haven't heard anything from them and the status of my order is still still saying In progress over 2 weeks later. I sent an email and i get no reponse and the irritating part is that the laptop i ordered is what l m supposed to use for work. So Makro has basically costed me weeks of work wow.
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Replies (2)
Makro's replyOfficial
15 May 2020, 17:24Good day Rocca,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply15 May 2020, 17:24
Official
Good day Rocca,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
RB
Rocca B's updateReviewer Update
21 May 2020, 09:04Today is exactly 3 weeks after i made an order for a laptop and the status of my order still says in Progress. I called yesterday and nothing was said to me as the person told me she has no information of what exactly is happening. I would have loved to cancel the order but seeing a lot of reviews of people complaining about Makro delaying with customer refunds, I m afraid this will delay me even more because i need the laptop for work purposes. Is it possible to get a voucher obviously with compensation so i can go to any Makro close to me and get a laptop for my work please.
Thank you.
Thank you.
RB
Rocca B's update21 May 2020, 09:04
Reviewer Update
Today is exactly 3 weeks after i made an order for a laptop and the status of my order still says in Progress. I called yesterday and nothing was said to me as the person told me she has no information of what exactly is happening. I would have loved to cancel the order but seeing a lot of reviews of people complaining about Makro delaying with customer refunds, I m afraid this will delay me even more because i need the laptop for work purposes. Is it possible to get a voucher obviously with compensation so i can go to any Makro close to me and get a laptop for my work please.
Thank you.
Thank you.