Makro Online Service Very Poor.

I purchased a Fridge, Microwave, steam Iron, Vacuum, and two camp chairs online on the 25th of November. On the 27th they delivered the vacuum and the camp chairs. But till today the 07th December, I have no idea when I will receive my fridge and microwave. I have called the call center numerous times to ask when I will receive my order knowing very well they can't give a definite date but like any other online seller, I was asking for an estimate for the delivery, the first time I called they told me they will escalate the matter gave a reference, the following day I call still get nothing. On the third day when I insisted on talking to someone in charge, I was told she would call the warehouse and get back to me. a couple of hours later I got an email and SMS that said my order had been handed over to the courier company and I should look out for the SMS on the day of the delivery, mind you, this is on 5th December. Today it's the 07th I haven't received communication from the courier company with a waybill number to track my order. I get on Makro sites and all it says is order packed, which has been like this since I purchased it on the 25th. Imagine you buy something and you have no idea when you will receive it, you ask and you are told we don't know when we will send it. To date, 10 days later I have no idea when I will receive my order, whether it's next month or next year, or 2 years later.

By the way on the website, it says delivery between 2 - 5 days.