Makro Online Service - Terrible
<p>I purchased an item on Makro online on the 3rd of December for a birthday on the 21st of December, as I am writing this post it is the 21st and my gift is nowhere to be found, the reason i ordered so early and i ordered online is to save time and stress, instead the opposite has happened. Ive called the online customer care so many times over the past few weeks and have received every excuse from "the store won't pick up", "it will be delivered tomorrow", "we are mailing the courier to find out what happened". Enoough!! If you are gonna have an online store these are rookie errors which your competitors never commit. Despicable. Never ever buying here again!</p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa