Makro online service sucks

I ordered on the 27th of February groceries and a fridge and groceries we delivered on Friday and then the Fridge was supposed to be delivered on the 1st of March I waited the whole day and then the driver came in Sunday while I was away he left without calling and called on Monday morning to let me know that he will come and deliver. Around 18:00 I call him and just said he took my order back to the warehouse. The communication is not there and I hate that when I track order says on transit no driver allocated whatsoever